Data Deletion Instructions

This page explains how to delete your account and your data from BOB AI, a service owned and operated by Boundless Nexus Limited. It also covers data BOB AI receives from your Facebook Page, Instagram account and Messenger conversations when a business connects them to the Service.

1. Delete your BOB AI account yourself

• Sign in at usebobai.com/auth.
• Open Settings, then the Account section.
• Choose Delete my account, type DELETE and confirm. Deletion runs after a 24-hour grace period (you can cancel until then) and removes your profile, the workspaces you own, chat history, meeting notes, boards, calendar links and stored connection tokens. If you own a workspace that other people still use, hand it over first.
• You receive a confirmation code and can check progress at usebobai.com/deletion-status.

Some records we must keep for legal, security and audit purposes (for example payment and unit-ledger records) are retained as required by law and are not linked back to your use of the Service.

2. Delete data received from Facebook, Instagram and Messenger

When a business connects a Facebook Page or Instagram account to BOB AI, we store the customer messages sent to that Page or account so the business's team can reply from the BOB AI inbox. To have this data deleted:

• As the business owner: disconnect the Page or account in BOB AI under Customer Support → Channels (or Settings → Workspace → Live Chat). Disconnection stops new data from arriving and deletes the stored connection tokens and channel data.
• As a customer: contact the business you messaged and ask them to remove your conversation, or write to us directly at the address below quoting the Page or account name and the approximate date of your message.
• Via Facebook or Instagram: remove BOB AI under Settings → Apps and Websites and choose to send a deletion request. BOB AI immediately disconnects any Page or Instagram account you connected, deletes the stored access tokens, and gives you a confirmation code you can check at usebobai.com/deletion-status.

3. Request deletion by email

If you cannot use the steps above, email privacy@usebobai.com with the subject line "Data deletion request". Include the email address you signed up with (or, for messaging data, the name of the business and the phone number or social account you used). We verify the request and complete deletion within 30 days, and we confirm by email when it is done.

4. What is deleted

• Account details: name, email address, profile image, sign-in and session records.
• Content: chat messages, uploaded files and recordings, meeting notes and transcripts, boards, reminders and settings.
• Connections: stored tokens and channel data for BoundlessPay, Google, WhatsApp, Facebook, Instagram and other connected services.
• Messaging data: customer conversations received through connected Facebook Pages, Instagram accounts and Messenger.

5. Contact

Boundless Nexus Limited — privacy@usebobai.com. See also our Privacy Policy and Terms of Service.