Calls & WhatsApp
Customer Line
Customer calls and WhatsApp, answered by the playbook you set.
Inbound calls and WhatsApp messages from your customers, answered from a consent-based playbook. Sensitive requests wait for a human; recordings and transcripts stay with the merchant.
How It Answers
- Inbound phone calls answered with a voice playbook you configure.
- WhatsApp messages from your customers on the workspace's assigned number.
- Sensitive requests — payments, account changes — wait for a human instead of guessing.
Who Controls What
- Workspace managers with an assigned number edit preferences and the playbook.
- Numbers are bought in BOB's telephony account and assigned by platform admins — never claimed by anyone else.
- Recordings and transcripts stay with the merchant.
What It Does Not Do Yet
- A voice number must be purchased and assigned first — connect to use.
- Reassignment, pausing and removal are platform-admin actions.
See It In Your Own Workspace.
Demo workspaces start in sandbox mode — no live data, no executions, nothing leaves the building.