Customer Conversations
Live Chat & Customer Inbox
Your website chat and every customer channel in one inbox.
A branded chat widget for your website, plus WhatsApp, Messenger and Instagram messages in one inbox. Conversations become tickets your team can assign and answer.
Website Widget
- A branded chat widget on your own site — your colours, greeting and pre-chat fields.
- Visitors are identified privately; your site never touches chat data or tokens.
- Response-time metrics so you can see how your team is doing.
One Inbox, Many Channels
- WhatsApp through BOB's shared number — customers reach your inbox by sending your workspace chat code.
- Messenger and Instagram Direct, connected through your own Facebook Login.
- Conversations become tickets your team can assign, answer and escalate.
Honest Delivery Rules
- Replies on Messenger and Instagram are allowed within the channel's 24-hour reply window.
- Outbound replies are tracked with their delivery status and never blindly resent — an unresolved send needs your explicit confirmation.
What It Does Not Do Yet
- Business-owned WhatsApp numbers are pending approval; today customers use BOB's shared number with your chat code.
- Meta channels require connecting your Facebook account and approving the webhook on the live site.
See It In Your Own Workspace.
Demo workspaces start in sandbox mode — no live data, no executions, nothing leaves the building.